Tele2 Contact center is a complete, cloud-based multi-channel solution that simplifies and improves customer contact. Regardless of how the customers choose to get in touch (phone, SMS, chat, e-mail or social media), the agent easily handles the incoming requests in one and the same interface. In addition, customer satisfaction increases with competence-based management, which means that the customer always comes directly to the agent who can help them in the best way.